Accessibility

We're committed to making our service and website usable by everyone, including people with disability and older Australians.

Our commitment

First Responder Broadband aims to provide an inclusive experience across our website, sign-up process and support. We work towards the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our benchmark, and we continually review and improve our site.

Features to help you

  • Clear, high-contrast text and a readable type scale.
  • Keyboard-navigable menus, forms and links.
  • Descriptive labels and alternative text for meaningful images.
  • Responsive layouts that work on phones, tablets and desktops.

Need help, or another format?

If you have trouble accessing any part of our website or service, or you need information in an alternative format, we'll do our best to help. You can also nominate an authorised representative to act on your account.

Call 1300 372 000 Send a message

Accessible telephone services

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service (NRS) at accesshub.gov.au, then ask for 1300 372 000.