Terms & Policies
The agreements and policies that govern your service.
Legal & Policies
Our terms, policies and plan documents — all available to view or download as PDFs.
Privacy
How we handle and protect your personal information.
Critical Information Summaries
A plain-language summary of each plan — inclusions, pricing and key conditions. Choose the summary that matches your connection type.
Key Facts Sheets
Detailed plan facts to sit alongside each Critical Information Summary.
Complaints
How to raise a complaint, how we resolve it, and your right to escalate to the Telecommunications Industry Ombudsman (TIO).
Financial Hardship
Support if you're having trouble paying your bill.
Need a document in another format or have a question? Contact our team or call 1300 372 000.